111bet's Privacy Policy
At 111bet, the security of your personal information is our top priority. This policy explains in detail what information we collect, how we use it, and how we keep it secure.
This Privacy Policy ("Policy") applies to users of the 111bet platform. When you register, log in, or use our services on 111bet, you are considered to have accepted the terms of this Policy. To learn about the detailed terms of our services, please read our Terms and Conditions.
This Policy applies to users residing in Bangladesh and has been prepared in compliance with applicable data protection laws and regulations of Bangladesh.
111bet uses SSL encryption technology to keep all your personal and financial information secure.
What Information We Collect
1.1 Information Collected Directly
When you create an account on 111bet or use our services, we may collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID (NID) or passport number — for identity verification
- Bank account, bKash, Nagad, or Rocket number — for financial transactions
- Login time and date, and account activity information
1.2 Automatically Collected Information
When you use our website or mobile app, certain information is automatically collected through technical means:
- IP address and device information (operating system, browser)
- Cookies and session data
- Page visits, click patterns, and session duration
- Device location (if you give permission)
1.3 Information Received from Third Parties
When required for identity verification or fraud prevention, we may verify certain information through trusted third-party services. Information obtained through this process is also protected under this Policy.
02 Use of Information
Use of Collected Information
2.1 Service Delivery and Operations
111bet uses your information primarily for the following purposes:
- To create, manage, and verify accounts
- To process deposits and withdrawals
- To accurately provide bonuses and promotions
- To resolve technical issues and improve service quality
- To track your VIP level and rewards
2.2 Security and Fraud Prevention
To protect your account and financial information, we monitor transaction patterns and work to detect suspicious activity. This is done in the interest of all users.
2.3 Communication and Support
Using the email or mobile number you provided, we contact you on important service-related matters — such as account verification, transaction confirmations, and security alerts. Our support team is available 24/7 via live chat and email in both Bengali and English.
2.4 Marketing Communications
With your consent, we may send you messages about new offers, bonuses, and updates. You may request to stop receiving these communications at any time.
How Your Information Is Kept Secure
3.1 Technical Security Measures
111bet uses industry-standard technology to protect your information:
- SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
- Secure Servers: Your information is stored on secure servers with no unauthorized access.
- Two-Step Verification (OTP): OTP verification is required for suspicious logins or transactions.
- Firewall and Monitoring: Our systems are continuously monitored to block unauthorized access attempts.
3.2 Data Retention Period
We retain information for as long as your account is active. Even after an account is closed, some information may be kept for a set period due to legal obligations or dispute resolution requirements. After that, it is securely deleted.
3.3 Internal Access Controls
Only authorized 111bet staff may access your information, and only for specific service-related purposes. Our staff are bound by confidentiality agreements.
04 Data Sharing Policy
Data Sharing with Third Parties
111bet never sells your personal information. Information may be shared with third parties only in the following limited circumstances:
4.1 Payment Processors
Necessary information is shared with the relevant payment service providers to process financial transactions via bKash, Nagad, Rocket, and bank transfers. These providers operate under their own privacy policies.
4.2 Identity Verification Services
Limited information may be shared with trusted identity verification services when required for account verification. This helps prevent fraud and unauthorized account use.
4.3 Legal Obligations
When required to comply with Bangladeshi law or court orders, we are obligated to provide information to the relevant authorities. In such situations, we make efforts to notify you within the limits permitted by law.
Outside of the above cases, your personal information is not shared with any marketing agency, third-party advertiser, or any other organization.
Cookie and Tracking Technology
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. 111bet uses cookies for the following purposes:
- To keep your login session active
- To remember your preferences and settings
- To analyze and improve website performance
- To keep fraud detection systems running
5.2 Cookie Controls
You can disable cookies from your browser settings. However, disabling certain essential cookies may cause some important features of the site to not work properly.
06 User Rights
Your Rights Regarding Your Information
As a registered user of 111bet, you have the following rights:
6.1 Right to Access Information
You may request to know what information we hold about you. This request can be made through the support team.
6.2 Right to Correct Information
If your account contains incorrect or incomplete information, you may request a correction. This request can be made via our 24/7 live chat.
6.3 Request to Delete Information
After closing your account, you may request deletion of information beyond what is required by legal obligations. However, we are required to retain financial transaction records for a set period.
6.4 Withdrawal of Marketing Communications
You may request to stop receiving promotional messages at any time. Essential service-related communications (such as security alerts) are not covered by this withdrawal.
For more information about responsible gambling or self-exclusion, details are available on our Responsible Gaming page.
07 Age and Consent
Age Limit and Parental Controls
111bet strictly enforces a 21+ age policy. Account creation or use of the service by anyone under 21 years of age is strictly prohibited. Date of birth is verified at registration, and identification documents may be requested if needed.
If we become aware that a minor is using our services, that account will be closed immediately and the associated information will be deleted.
21+ This platform is only for Bangladeshi citizens aged 21 and above.
Our Accountability in Case of a Data Breach
If a data security breach occurs and it affects your personal information, 111bet will take prompt action:
- Identify the scope of the incident and secure the affected systems
- Notify the relevant authorities in accordance with applicable law
- Promptly inform affected users and advise them on the necessary steps to take
- Take measures to prevent recurrence of the same incident in the future
You also play an equally important role in the security of your account — use a strong password and never share your password with anyone.
09 Policy Changes
Updates and Changes to This Policy
111bet reserves the right to update this Privacy Policy from time to time. When changes are made:
- The "Last Updated" date at the top of this page will change
- For significant changes, you will be notified via email or site notification
- Continued use of the service after changes are made will be considered acceptance of the new policy
It is therefore advisable to visit this page regularly. To learn more about 111bet, visit our About Us page, where detailed information about the platform's goals and services is provided.
10 Contact Us
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Live Chat: Contact us directly 24/7 through the website's live chat
- Email: [email protected]
For answers to common questions, check our FAQ section — detailed answers to common questions about accounts, payments, and services are provided there.
For privacy-related requests, we generally aim to respond within business days.